These Terms of Service explain the terms and conditions that apply when you visit, browse, or make a purchase from our website. Throughout these Terms, the words “we,” “us,” and “our” refer to The Kandy Store.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and services to customers.

By accessing our website, placing an order, or using any part of our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Refund Policy, and Payment Policy.

If you do not agree with these Terms, please do not use our website or services.

SECTION 1 — ELIGIBILITY AND WEBSITE ACCESS

By using this website, you confirm that you are at least the age of majority in your state of residence or that you are using the website with the permission and supervision of a parent or legal guardian.

You agree to use our website only for lawful personal shopping purposes.

You may not use our website or products for any illegal, fraudulent, unauthorized, or harmful activity.

To place an order, you may be required to provide information including your name, email address, billing details, shipping address, and payment information.

You agree that all information you provide will be accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.

SECTION 2 — PRODUCT INFORMATION

We make reasonable efforts to provide accurate product titles, descriptions, prices, sizes, colors, images, materials, availability, and other relevant information.

Product colors and appearance may vary slightly depending on your screen settings, device, lighting, or photography conditions.

Minor differences in color or appearance that result from screen settings do not necessarily indicate that a product is defective.

Product measurements may vary slightly because of the measuring method or manufacturing process.

We reserve the right to correct inaccurate product information and update product details where reasonably necessary.

We may modify, discontinue, or limit the quantity of a product at any time.

Product availability is not guaranteed until an order has been successfully accepted and confirmed.

SECTION 3 — ORDERS AND ORDER ACCEPTANCE

Placing an order represents an offer to purchase products from The Kandy Store.

After an order is submitted, you may receive an automated order confirmation email. This email confirms that we received your order but does not necessarily mean that the order has been accepted or shipped.

We may review orders for payment authorization, product availability, address accuracy, suspected fraud, pricing errors, or other reasonable verification purposes.

We may decline or cancel an order when:

• A product is unavailable
• Payment cannot be authorized
• The shipping address is incomplete or outside our delivery area
• Product information or pricing contains a clear error
• The order appears fraudulent or unauthorized
• The order violates these Terms or applicable law

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We will attempt to notify you using the email address or contact information entered during checkout.

Products purchased from our store are intended for personal or household use unless otherwise agreed in writing.

SECTION 4 — ORDER CANCELLATIONS

Cancellation requests must be submitted within 24 hours of placing an order.

To request a cancellation, contact us at:

support@kellossuperdiscountstore.shop

Please include your order number and cancellation request.

We will make reasonable efforts to process an eligible cancellation. However, cancellation cannot be guaranteed if the order has already been processed, packed, transferred to the carrier, or shipped.

Once an order has been shipped, it cannot be cancelled. Eligible products may instead be returned in accordance with our Refund Policy.

Approved cancellations will be refunded to the original payment method.

SECTION 5 — PRICES, TAXES AND BILLING

All product prices are displayed in United States Dollars (USD).

The price charged will be the price displayed at checkout when the order is submitted, subject to correction of clear pricing or technical errors.

The Kandy Store provides free standard shipping on all orders delivered within the United States.

There is no minimum order requirement, and customers are not charged standard shipping or handling fees.

Applicable sales tax, where legally required, may be calculated and clearly displayed during checkout.

We currently ship only within the United States. Customers are therefore not charged customs duties or import fees for delivery.

The complete order total will be displayed before payment is submitted.

Prices, discounts, and promotions may change without prior notice. Changes do not affect orders that have already been accepted, except where there is a clear pricing or technical error.

Promotional offers may be subject to separate eligibility requirements, dates, usage limits, or other disclosed conditions.

SECTION 6 — PAYMENT

Payment must be completed using one of the payment methods displayed during checkout.

Available payment methods may be processed by independent third-party payment providers.

By submitting payment information, you confirm that:

• The information provided is accurate and complete
• You are authorized to use the selected payment method
• You authorize the applicable charge for your order
• Sufficient funds or credit are available to complete the transaction

We do not guarantee that every payment method will always be available.

Payment authorization may be declined by the payment provider, bank, or card issuer. We are not responsible for a payment provider’s decision to approve or decline a transaction.

We do not intentionally store complete payment account credentials on our own website servers. Payments are handled through the secure checkout and applicable payment providers.

Additional payment information is available in our Payment Policy.

SECTION 7 — SHIPPING DESTINATIONS

We currently ship exclusively to valid delivery addresses within the United States.

Orders addressed outside the United States cannot be processed or fulfilled.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please contact us promptly if you notice an error in your shipping information.

Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier.

SECTION 8 — PROCESSING AND DELIVERY

Orders are generally processed within 1–2 business days, Monday through Friday.

Our daily order cutoff time is 5:00 PM Pacific Time (PT).

Orders placed after the cutoff time, on weekends, or on United States public holidays will begin processing on the next business day.

Estimated transit time is 4–6 business days, Monday through Friday.

The total estimated delivery timeframe is 5–8 business days, including processing and transit time.

Delivery dates are estimates rather than guarantees. Delays may occur because of:

• Severe weather
• Public holidays
• Carrier disruptions
• Incorrect or incomplete delivery information
• High order volumes
• Events outside our reasonable control

Tracking information will be sent to the email address entered during checkout after the order has been dispatched.

Complete details are available in our Shipping Policy.

SECTION 9 — LOST, DELAYED OR DAMAGED SHIPMENTS

If a package is significantly delayed, appears lost, arrives damaged, or is delivered incorrectly, please contact us promptly.

We will review the order information and work with the shipping carrier to investigate the shipment.

Customers may be asked to provide:

• Their order number
• Tracking information
• Photographs of the item
• Photographs of the shipping package
• A photograph of the shipping label
• Other information reasonably required for the carrier investigation

An appropriate resolution will be provided based on the circumstances and investigation outcome.

Nothing in this section limits any rights available to customers under applicable consumer-protection law.

SECTION 10 — RETURNS, REFUNDS AND EXCHANGES

Eligible products may be returned within 30 days from the date of delivery.

Products must meet the eligibility requirements stated in our Refund Policy.

Return authorization must be requested before sending a product back.

Products returned without prior authorization may experience processing delays or may not be accepted.

For approved returns involving damaged, defective, or incorrect products, we will provide applicable return instructions and, where stated in our Refund Policy, a prepaid return shipping label.

For change-of-mind returns, incorrect size selections, incorrect color selections, or personal preference, the customer is responsible for the applicable return shipping cost.

We do not charge a restocking fee for eligible returns.

Approved refunds are issued to the original payment method after the returned product has been received, inspected, and approved.

Additional processing time may be required by the customer’s bank or payment provider.

Complete conditions, instructions, exceptions, and refund timelines are provided in our Refund Policy.

SECTION 11 — PROMOTIONS AND DISCOUNTS

We may occasionally offer discounts, promotional codes, or special offers.

Promotions may:

• Apply only to selected products
• Have an expiration date
• Require a minimum purchase
• Be limited to one use per customer
• Be unavailable with other offers
• Be subject to separate disclosed conditions

Promotional codes must be entered correctly during checkout.

Unless otherwise stated, discounts cannot be applied retroactively after an order has been submitted.

We reserve the right to cancel or correct a promotion affected by fraud, misuse, unauthorized distribution, or a clear technical error.

SECTION 12 — ACCURACY OF WEBSITE INFORMATION

Occasionally, website information may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions
• Pricing
• Promotions
• Availability
• Shipping details
• Transit estimates
• Images
• Product specifications

We reserve the right to correct errors and update inaccurate information.

If a material error affects an order already submitted, we will notify the customer and provide an appropriate option, which may include confirming the corrected information or cancelling and refunding the affected order.

We will not intentionally substitute a materially different product without customer approval.

SECTION 13 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, applications, payment services, tracking services, or other resources.

Third-party services operate under their own terms and privacy practices.

We are not responsible for the content, availability, accuracy, security, or practices of independent third-party websites.

Customers should review the applicable terms and policies before using a third-party service or completing a transaction outside our website.

The inclusion of a third-party link does not necessarily mean that we endorse every statement, service, or product offered by that third party.

SECTION 14 — SHOPIFY

Our store is hosted by Shopify, which provides the technology used to operate our online store and checkout.

Products purchased through this website are sold by The Kandy Store, not by Shopify.

Questions about orders, products, deliveries, returns, or refunds should be directed to The Kandy Store using the contact details provided below.

Shopify may process certain information as necessary to host and support our store, subject to its applicable terms and privacy practices.

SECTION 15 — INTELLECTUAL PROPERTY

Website content, including our store name, logos, text, product descriptions, graphics, layouts, photographs, videos, and other materials, may be owned by or licensed to The Kandy Store.

Content may not be copied, reproduced, modified, republished, distributed, sold, or commercially exploited without prior written permission, except where permitted by law.

Third-party names, trademarks, logos, or content remain the property of their respective owners.

Nothing in these Terms transfers ownership of our intellectual property to any website visitor or customer.

SECTION 16 — CUSTOMER REVIEWS AND FEEDBACK

Customers may submit reviews, comments, suggestions, photographs, or other feedback where this feature is available.

By submitting content, you confirm that:

• You own the content or have permission to submit it
• The information is truthful and based on your genuine experience
• The content does not violate another person’s rights
• The content is not unlawful, threatening, abusive, discriminatory, defamatory, obscene, deceptive, or fraudulent
• The content does not contain malicious software, spam, or unauthorized advertising

You grant us a non-exclusive, worldwide, royalty-free right to display, reproduce, format, and use submitted feedback for operating and promoting our store, subject to applicable law.

We may remove content that violates these Terms or applicable law.

We do not guarantee that every review or submission will be published.

SECTION 17 — PROHIBITED ACTIVITIES

You may not use our website or services to:

• Violate any applicable law or regulation
• Commit fraud or submit unauthorized transactions
• Provide false or misleading information
• Infringe intellectual-property or privacy rights
• Transmit viruses, malware, or harmful code
• Attempt to interfere with website security
• Scrape, crawl, or collect website information through unauthorized automated means
• Impersonate another person or organization
• Harass, threaten, abuse, or harm another person
• Send spam or unauthorized advertising
• Circumvent checkout, security, or purchase restrictions
• Use the website in a way that disrupts service for other customers

We may restrict or terminate access when we reasonably believe these Terms have been violated.

SECTION 18 — DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain an accurate, secure, and functional website.

However, the website and its general content are provided on an “as available” basis to the extent permitted by law.

We do not guarantee that website access will always be uninterrupted, error-free, or free from technical issues.

Product-specific commitments expressly stated in product descriptions, our policies, or applicable consumer law remain unaffected.

Nothing in these Terms excludes warranties, guarantees, or customer rights that cannot legally be excluded.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Kandy Store  will not be responsible for indirect, incidental, special, punitive, or consequential damages resulting solely from the use of or inability to use the website.

This limitation does not apply where liability cannot legally be limited or excluded.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, or other liability that cannot be excluded under applicable law.

Nothing in this section removes rights provided to customers under applicable consumer-protection law.

SECTION 20 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from:

• Your unlawful use of the website
• Your material violation of these Terms
• Your infringement of another person’s legal rights
• Fraudulent or unauthorized activity carried out through your account

We reserve the right to manage the defense of a covered claim, and you agree to provide reasonable cooperation.

SECTION 21 — TERMINATION

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary because of:

• A material violation of these Terms
• Fraudulent or unlawful activity
• Security threats
• Abuse of our website or services

Termination does not affect rights or obligations that arose before termination, including payment obligations, valid refund rights, intellectual-property rights, and provisions that are intended to continue after termination.

SECTION 22 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in effect.

SECTION 23 — WAIVER AND ENTIRE AGREEMENT

A delay or failure by us to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with the policies referenced on our website, form the agreement between the customer and The Kandy Store concerning use of our store and services.

If a specific policy conflicts with a general provision of these Terms, the more specific policy will apply to the relevant subject.

SECTION 24 — GOVERNING LAW

These Terms are governed by the applicable laws of the State of California and the United States, without limiting any mandatory consumer rights that may apply based on the customer’s location.

Any dispute will be handled by a court or other legally authorized forum with proper jurisdiction.

Nothing in this section prevents either party from exercising rights provided under applicable consumer-protection law.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms when reasonably necessary to reflect changes in:

• Our business operations
• Website functionality
• Store policies
• Legal or regulatory requirements
• Products or services

The current version will be posted on this page with an updated “Last Updated” date.

Material changes will apply from the effective date stated in the updated Terms.

Continued use of our website after an update means that the revised Terms apply to future use, subject to applicable law.

STORE INFORMATION

Store Name: The Kandy Store

Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM

Chat Support: 24/7 

Business Phone: +1 215 925-1399

Email: support@thekandystore.store

Business Address:
634 South St
Philadelphia, PA 19147
United States